If a Death Has Occurred

Since most deaths occur in health care institutions such as hospitals and nursing homes, the attending staff may provide you with some preliminary information. If the death occurs at home, please notify the physician or attending registered nurse (if the death was unexpected or if there are any peculiar circumstances, phone the Police immediately). If the deceased was under hospice care at home, they should have left some basic information for you to follow. No matter what circumstance, our brief checklist will help you along the way.

First Step: Initial Contact

  • Contact Doctor, Nurse, Coroner or Police if necessary
  • Contact our Funeral Home by phone at 450-373-3636 – we are available 24 hours / day.
    • When you call, we will ask you these questions:
      • What is the full name of your loved one who died?
      • Where did your loved one die? And are they still at that location?
      • Who is the next of kin and what is their contact information?
      • What is your name and your contact information (if you are not the next of kin)?
      • Does your loved one have a pre-arranged funeral with our firm?


Second Step: Completing Funeral and / or Cremation Arrangements

  • Set an appointment time with us for you to come to the funeral home (or we can meet you at your residence or other location if you desire) to complete the details of the arrangements.
  • For the arrangement, we will ask you to have information and items that we need to complete the arrangements such as:
    • Vital Statistical information for your loved one including:
    • Date and place of birth (city and province)
    • Parents names, including mother’s maiden name
    • Marital status and spouse’s full name
    • Social insurance number
    • Health care card number
    • The name of the church were your loved one was baptize
    • Pre-arrangement documentation (if applicable)
    • A recent photograph
    • Clothing for your loved one
  • Deciding on the location of the services – this can be at our facilities or your church.
  • Contact the Clergy / Celebrant / Officiant who will be presiding at the service
  • Set the time for the service
  • Choose the disposition for the deceased either burial, cremation or both.
  • Compose obituary with our assistance if you wish (there is no additional fee for this service) – the information needed includes: a photo, age, place of birth, list of surviving family members, list of predeceased family members (if desired), occupation, education, memberships, military service, hobbies and activities, the details of the service, donations to a particular charity (if desired) – again, we will help you with the obituary and post it on our website, plus submit it to any appropriate newspapers (if desired)
  • We will give you the copies needed of the certificate of death.


Third Step: After the Arrangements and Before the Service

  • Prepare a list of family, friends and business colleagues to be notified
  • Notify all organizations such as church, groups and associations
  • If you’d like to buy flower you can contact the florist of your choice
  • People will let you know “Please let us know if there is anything that we can do” so be prepared (and don’t feel bad) to accept this generosity – make a list of items and tasks such as meals (let them know if there are any special food allergies), household duties (including cleaning or mowing the lawn) and transportation (for out of town family or friends or even picking up kids from school) – again don’t feel bad accepting this help, your friends want to help but usually don’t know what to offer
  • You’ll have (if necessary) to make arrangement with the cemetery. We can contact them for you and set an appointment if you desire.


Fourth Step: After the Service

  • Notifying the bank of the death
  • Notifying insurance companies
  • Contacting the notary if necessary
  • Cancel credit cards and driver’s license, and submit phone number to Do Not Call lists (We take care of the Health card)
  • Create a list of people and organization to send thank you cards to – consider sending a  copy of the memorial folder to those who were not able to attend the service – we will provide you with 20 thank you cards, let us know if you need more

Here is a link that might be useful : http://www4.gouv.qc.ca/EN/Portail/Citoyens/Evenements/deces/Pages/accueil.aspx


Holler Box